On June 1st, 2020, between 10:54 AM PST and 11:03 AM PST, one of the media servers in our North American Data Center became unavailable. As a result, any users with sessions connected to that server would have been disconnected. New sessions started during this period, or sessions connected to a different server weren’t impacted.
We are looking into the root cause of this incident.
Please contact firstname.lastname@example.org
if you have any further questions