On June 1st, 2020, between 22:12 PST and 22:35 PST, one of the media servers in our North American Data Center became unavailable. Any users with sessions connected to that server would have been disconnected. New sessions started during this period, or sessions connected to a different server weren't impacted.
We are currently monitoring and see no further customer impact.
Please contact firstname.lastname@example.org
if you have any further questions