TokBox Services Impacted
Incident Report for TokBox
Resolved
Customers were having issues between 12:56 am to around 2:00 am PDT. The initial root cause analysis suggests a failure with a database. The post-mortem will be performed to ensure lessons are learned. We would like to apologize for any impact caused.
Posted May 21, 2019 - 02:26 PDT
Monitoring
All the APIs and Tools are working. We are closely monitoring the services.
Posted May 21, 2019 - 02:08 PDT
Update
We are continuing to investigate this issue.
Posted May 21, 2019 - 01:47 PDT
Investigating
We currently are investigating an issue with the connectivity to our servers.
Posted May 21, 2019 - 01:47 PDT
This incident affected: Enterprise (Enterprise API), Standard (Standard API), and Account Portal.