Between July 8th, 2020 18:54 pm UTC, and July 8th 20, 2020 20:43 UTC, we experienced an incident impacting some of our Enterprise signaling servers.
During this time, users on all client SDKs would not have been able to connect to a session running in the Enterprise environments. The time of disruption varies depending on the location of the data centers.
Users who had already joined the sessions in the Enterprise environments were not impacted by this incident. Ongoing and new sessions in Mumbai, India, and Tokyo, Japan Enterprise servers were not impacted by the incident.
The Standard environment was not impacted by this incident.
A bug in a server management configuration file resulted in the misconfiguration of several servers. As a result, it prevented the connectivity of the impacted servers.
When the root cause was identified, a fix was applied to all impacted Enterprise environments The service started to recover at 20:31 UTC and was completely recovered at 20:43 UTC.