Connectivity Issues
Incident Report for Vonage Video API
Resolved
This incident has been resolved.
If you have any questions, please reach support@tokbox.com.
Posted Jul 28, 2020 - 14:40 UTC
Monitoring
A fix has been implemented and we are currently monitoring the results. As a result of this incident, the services were impacted between 22:54 UTC and 23:28 UTC. Please reach out to support@tokbox.com if you have any further questions.
Posted Jul 27, 2020 - 23:34 UTC
Update
We are continuing to investigate this issue.
Posted Jul 27, 2020 - 23:22 UTC
Update
At this time, new clients will not be able to connect to sessions. Ongoing sessions with connected clients should not be impacted by this incident.
Posted Jul 27, 2020 - 23:14 UTC
Investigating
We are currently experiencing connectivity issues. The issue is under investigation and we will post updates as we have more information available.
Posted Jul 27, 2020 - 23:05 UTC
Monitoring
Service appears to be recovered since 11:14 am UTC, we are monitoring the situation closely. If you have any questions please reach out to us at support@tokbox.com.
Posted Jul 27, 2020 - 11:39 UTC
Update
We are continuing to investigate this issue.
Posted Jul 27, 2020 - 11:24 UTC
Investigating
Starting at 10:45 am UTC, we are experiencing connectivity issues. During this time, platform API may appear out of service. The issue is under investigation. We are already observing recovery at this point. If you have any questions please reach out to us at support@tokbox.com.
Posted Jul 27, 2020 - 11:23 UTC
This incident affected: Standard (Standard Video, Standard API, Standard Broadcast, Standard SIP, Standard Session Monitoring, Standard Archiving), Enterprise (Enterprise Video, Enterprise API, Enterprise Broadcast, Enterprise SIP, Enterprise Session Monitoring, Enterprise Archiving), and Tools, Account Portal, China Relay, Advanced Insights.