Some customers are unable to log into their accounts
Incident Report for TokBox
You can now log in and create new projects in the Account Portal.
Posted 12 months ago. Aug 06, 2018 - 07:25 PDT
We intend to push a patch on Monday to resolve Account Portal related issues.
Posted 12 months ago. Aug 03, 2018 - 14:59 PDT
As a temporary remedy to access Inspector tool, please clear browser cache (if that is acceptable) and try to launch the tool. You can also try accessing the tool on browser in incognito mode or from a different browser.
We are working on rolling out a fix to address accessing Inspector tool, and creating a new project.
Posted 12 months ago. Aug 03, 2018 - 09:00 PDT
Users affected by this issue cannot use tools that require authentication. Thus, Inspector is not available for affected customers and they cannot make new projects.
Posted 12 months ago. Aug 03, 2018 - 07:52 PDT
We are continuing to work on this issue. We understand it is still a problem.
Posted 12 months ago. Aug 03, 2018 - 07:42 PDT
Account Portal accounts are not available for some customers. We have a fix and are working to deploy it.
Posted 12 months ago. Aug 02, 2018 - 22:29 PDT
This incident affected: Account Portal.