According to our investigations this issue is isolated to emails sent from firstname.lastname@example.org
. This means that updates to any support requests may be going to your spam folders.
From what we have observed it is only Google Mail servers that are flagging the emails as spam, and it is a low percentage of emails.
If you are impacted by this issue and need assistance please reach out to email@example.com
and include a copy of the email headers of an impacted email. Remember to check your spam folder for our response.