On October 15th 2018 at 6:14 PT until October 18th 12:34 PT, some customers were unable to authenticate to the Tokbox diagnostic tool ‘Inspector’. Deleting Tokbox cookies forced users to re-authenticate which resolved the issue temporarily.
A change to the OpenTok single sign-on taking place as part of an application enhancement, uncovered a problem with the token expiry times logic of the tool. This prevented users from authenticating under certain circumstances. The enhancement was rolled back and a patch was deployed to resolve the problem on October 18th, at 12:34pm PT.
We are updating Inspector authentication to make it consistent with other TokBox applications. This will simplify our process for testing future changes to Single SignOn. The update is planned to happen on or before October 30th 2018.