Our monitoring alerted us of a failure with the media server in Sao Paulo region on the Standard environment between 12:05 AM UTC on May 3nd and 12:10 AM UTC on May 3rd.
As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation.
Please reach out to firstname.lastname@example.org
if you have any further questions.