All Systems Operational
Enterprise Operational
90 days ago
99.98 % uptime
Today
Enterprise Video Operational
90 days ago
99.96 % uptime
Today
Enterprise API Operational
90 days ago
99.96 % uptime
Today
Enterprise Broadcast Operational
90 days ago
99.99 % uptime
Today
Enterprise SIP Operational
90 days ago
99.99 % uptime
Today
Enterprise Session Monitoring Operational
90 days ago
99.99 % uptime
Today
Enterprise Archiving Operational
90 days ago
99.99 % uptime
Today
Standard Operational
90 days ago
99.99 % uptime
Today
Standard Video Operational
90 days ago
99.99 % uptime
Today
Standard API Operational
90 days ago
99.99 % uptime
Today
Standard Broadcast Operational
90 days ago
99.99 % uptime
Today
Standard SIP Operational
90 days ago
99.99 % uptime
Today
Standard Session Monitoring Operational
90 days ago
99.99 % uptime
Today
Standard Archiving Operational
90 days ago
99.99 % uptime
Today
Tools ? Operational
90 days ago
99.94 % uptime
Today
Account Portal Operational
90 days ago
99.99 % uptime
Today
China Relay Operational
90 days ago
99.99 % uptime
Today
Advanced Insights Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 22, 2020

No incidents reported today.

Sep 21, 2020
Resolved - This incident has been resolved.
Sep 21, 18:23 UTC
Monitoring - An issue has been identified in two of our servers that prevented some callback events from being generated. The issue has now been resolved and we are monitoring the service. Customers may have observed issues in Western Europe and East America with a limited small subset of callbacks from 2am UTC on September 17th until the issue was identified and resolved at 10:57am UTC on September 21st.
Sep 21, 11:44 UTC
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Completed - The scheduled maintenance has been completed.
Sep 18, 05:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 02:00 UTC
Scheduled - During this window, updates will be made to the API services that receive API calls from the client SDKs, server SDKs and REST interface. We do not expect any impact on the service.

If you have any questions or concerns regarding this maintenance event, please contact support@tokbox.com.
Sep 11, 21:32 UTC
Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020
Resolved - This incident has been resolved.
Sep 9, 02:14 UTC
Monitoring - We have identified an issue with a media server in Dublin. Any users with sessions connected to that server at 23:43 UTC would have been disconnected and redirected to a new server. The fix has been implemented and we are currently monitoring the situation.
Sep 9, 00:22 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm the impact and specific details.

We aim to provide an update on our investigation within 30 minutes.

Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.
Sep 8, 23:55 UTC
Sep 8, 2020
Resolved - This incident has now been resolved. Please contact support@tokbox.com if you have any further questions
Sep 8, 06:59 UTC
Monitoring - On Sept 8th, 2020 between 06:04 UTC to 6:25 UTC we had issues with a server in Mumbai. Any users with sessions connected to that server would have been disconnected. The issue is now resolved. Please contact support@tokbox.com if you have any further questions
Sep 8, 06:56 UTC