This incident has been resolved.
Sep 9, 02:14 UTC
We have identified an issue with a media server in Dublin. Any users with sessions connected to that server at 23:43 UTC would have been disconnected and redirected to a new server. The fix has been implemented and we are currently monitoring the situation.
Sep 9, 00:22 UTC
Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm the impact and specific details.
We aim to provide an update on our investigation within 30 minutes.
Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071
-for an explanation of the Vonage API group's approach to publishing information about incidents.
Sep 8, 23:55 UTC