All Systems Operational
Enterprise Operational
90 days ago
99.98 % uptime
Today
Enterprise Video Operational
90 days ago
99.96 % uptime
Today
Enterprise API Operational
90 days ago
99.96 % uptime
Today
Enterprise Broadcast Operational
90 days ago
99.99 % uptime
Today
Enterprise SIP Operational
90 days ago
99.99 % uptime
Today
Enterprise Session Monitoring Operational
90 days ago
99.99 % uptime
Today
Enterprise Archiving Operational
90 days ago
99.99 % uptime
Today
Standard Operational
90 days ago
99.99 % uptime
Today
Standard Video Operational
90 days ago
99.99 % uptime
Today
Standard API Operational
90 days ago
99.99 % uptime
Today
Standard Broadcast Operational
90 days ago
99.99 % uptime
Today
Standard SIP Operational
90 days ago
99.99 % uptime
Today
Standard Session Monitoring Operational
90 days ago
99.99 % uptime
Today
Standard Archiving Operational
90 days ago
99.99 % uptime
Today
Tools ? Operational
90 days ago
99.94 % uptime
Today
Account Portal Operational
90 days ago
99.99 % uptime
Today
China Relay Operational
90 days ago
99.99 % uptime
Today
Advanced Insights Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage
Past Incidents
Aug 5, 2020

No incidents reported today.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020
Resolved - This incident has been resolved.
If you have any questions, please reach support@tokbox.com.
Aug 2, 05:34 UTC
Update - We are continuing to monitor for any further issues.
Aug 1, 21:17 UTC
Monitoring - At 18:13 one media server in our platform started experiencing issues. This caused failures in media connections for a small proportion of customers. This server was completely removed from usage by 18:22, ending any customer impact.

Further details:
Connections that were already established, and didn’t need to add new functionality in progress, would NOT have been affected.
Those partners that only have 1 session, may likely experienced a “failed” session, and then recovered to an alternate server.
Aug 1, 21:05 UTC
Investigating - Our monitoring has alerted us to a service issue with our platform. At 18:13 UTC we were alerted to an issue with a media server in degraded state and it was removed from rotation.We aim to provide a further update on our investigation within 30 minutes.Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group’s approach to publishing information about incidents.
Aug 1, 18:13 UTC
Aug 1, 2020
Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020
Resolved - This incident has been resolved.
If you have any questions, please reach out to support@tokbox.com.
Jul 29, 01:11 UTC
Monitoring - While our monitoring continues, we have confirmation that DNS lookup failure issues from a provider were confirmed resolved around 11:30 am UTC. Our logs suggest customers should not be facing more issues derived from those. Please reach out to support@tokbox.com if you have any further questions.
Jul 28, 14:40 UTC
Update - We are continuing to investigate this issue.
Jul 28, 10:31 UTC
Investigating - We are currently experiencing some degradation of service in the US east coast area due to increased DNS lookup failures from a provider in that area. During this time, some services may not be performing optimally in that area in the form of API failures. We are monitoring the situation and will update consequently. If you have any questions please reach out to us at support@tokbox.com.
Jul 28, 10:29 UTC
Jul 28, 2020
Resolved - This incident has been resolved.
If you have any questions, please reach support@tokbox.com.
Jul 28, 14:40 UTC
Monitoring - A fix has been implemented and we are currently monitoring the results. As a result of this incident, the services were impacted between 22:54 UTC and 23:28 UTC. Please reach out to support@tokbox.com if you have any further questions.
Jul 27, 23:34 UTC
Update - We are continuing to investigate this issue.
Jul 27, 23:22 UTC
Update - At this time, new clients will not be able to connect to sessions. Ongoing sessions with connected clients should not be impacted by this incident.
Jul 27, 23:14 UTC
Investigating - We are currently experiencing connectivity issues. The issue is under investigation and we will post updates as we have more information available.
Jul 27, 23:05 UTC
Monitoring - Service appears to be recovered since 11:14 am UTC, we are monitoring the situation closely. If you have any questions please reach out to us at support@tokbox.com.
Jul 27, 11:39 UTC
Update - We are continuing to investigate this issue.
Jul 27, 11:24 UTC
Investigating - Starting at 10:45 am UTC, we are experiencing connectivity issues. During this time, platform API may appear out of service. The issue is under investigation. We are already observing recovery at this point. If you have any questions please reach out to us at support@tokbox.com.
Jul 27, 11:23 UTC
Jul 27, 2020
Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020
Resolved - This incident has been resolved. Please reach out to support@tokbox.com if you have any further questions.
Jul 24, 18:58 UTC
Update - We are continuing to monitor for any further issues.
Jul 24, 18:57 UTC
Monitoring - A fix has been implemented and we are currently monitoring the results. Please reach out to support@tokbox.com if you have questions.
Jul 21, 23:40 UTC
Investigating - We continue to see some issues with the Inspector tool and as a result, the data might be delayed for some users.
Jul 21, 22:07 UTC
Monitoring - A fix has been implemented and we are currently monitoring the results. Please reach out to support@tokbox.com if you have questions.
Jul 21, 20:09 UTC
Investigating - We are currently experiencing issues with the Inspector tool. During this time, some data might be delayed.
Jul 21, 19:22 UTC
Jul 23, 2020

No incidents reported.

Jul 22, 2020

No incidents reported.