All Systems Operational
Enterprise Operational
90 days ago
99.99 % uptime
Today
Enterprise Video Operational
90 days ago
100.0 % uptime
Today
Enterprise API Operational
90 days ago
99.99 % uptime
Today
Enterprise Broadcast Operational
90 days ago
100.0 % uptime
Today
Enterprise SIP Operational
90 days ago
100.0 % uptime
Today
Enterprise Session Monitoring Operational
90 days ago
99.98 % uptime
Today
Enterprise Archiving Operational
90 days ago
99.97 % uptime
Today
Standard Operational
90 days ago
99.99 % uptime
Today
Standard Video Operational
90 days ago
100.0 % uptime
Today
Standard API Operational
90 days ago
99.99 % uptime
Today
Standard Broadcast Operational
90 days ago
100.0 % uptime
Today
Standard SIP Operational
90 days ago
100.0 % uptime
Today
Standard Session Monitoring Operational
90 days ago
99.98 % uptime
Today
Standard Archiving Operational
90 days ago
99.97 % uptime
Today
Tools ? Operational
90 days ago
99.02 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Advanced Insights Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 3, 2020

No incidents reported today.

Jun 2, 2020
Resolved - The impacted service is fully restored. Please contact support@tokbox.com if you have any further questions
Jun 2, 00:24 PDT
Monitoring - On June 1st, 2020, between 22:12 PST and 22:35 PST, one of the media servers in our North American Data Center became unavailable. Any users with sessions connected to that server would have been disconnected. New sessions started during this period, or sessions connected to a different server weren't impacted.
We are currently monitoring and see no further customer impact.
Please contact support@tokbox.com if you have any further questions
Jun 1, 23:10 PDT
Jun 1, 2020
Resolved - The impacted service is fully restored. Please contact support@tokbox.com if you have any further questions
Jun 1, 12:03 PDT
Monitoring - On June 1st, 2020, between 10:54 AM PST and 11:03 AM PST, one of the media servers in our North American Data Center became unavailable. As a result, any users with sessions connected to that server would have been disconnected. New sessions started during this period, or sessions connected to a different server weren’t impacted.

We are looking into the root cause of this incident.

Please contact support@tokbox.com if you have any further questions
Jun 1, 11:48 PDT
May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020
Completed - The scheduled maintenance has been completed.
May 28, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 19:00 PDT
Scheduled - Between 19:00 and 23:00 (PT) on May 28th 2020 we will perform an update on the TokBox API gateway and database services.
During the maintenance window, you may experience an increase in API response times.
If you have any questions or concerns regarding this maintenance event, please contact support@tokbox.com.
May 23, 08:26 PDT
May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Resolved - This incident is now resolved.
Please contact support@tokbox.com if you have any questions.
May 21, 08:43 PDT
Identified - We are observing some delay in our logging infrastructure which would delay the logs in the inspector tool.
May 13, 09:28 PDT
Postmortem - Read details
May 22, 05:48 PDT
Resolved - This incident is now resolved.
Please contact support@tokbox.com if you have any questions.
May 21, 00:30 PDT
Update - Pending Development and Account management tools services should be reestablished now as well, and under monitoring.
For any questions in the meantime, please reach out to us at support@tokbox.com
May 20, 03:50 PDT
Update - API, services, and connectivity should be reestablished now, under monitoring. Development and account management tools are being reestablished. Customers should avoid using sessions that failed to establish during the incident.
For any questions in the meantime, please reach out to us at support@tokbox.com.
May 20, 02:38 PDT
Update - Issues with non-persistent database cluster were detected at 2020-05-19T22:47:00 PST, they have been addressed at 2020-05-20T00:58:00 PST. API, services, and connectivity should be reestablished now, under monitoring. Development and account management tools are being reestablished. For any question in the meantime, please reach out to us at support@tokbox.com
May 20, 02:07 PDT
Monitoring - The issue has been identified as related to a problem in the non-persistent database cluster. Remediation has been put in place and the reliability of our API, services, and connectivity should be reestablished now. For any questions in the meantime, please reach out to us at support@tokbox.com.
May 20, 01:45 PDT
Investigating - We are observing some issues in our backend service which may affect the reliability of our API and could affect connectivity. Our Engineering team is looking into this issue, will update you soon on this. Meanwhile, you could also reach out to us at support@tokbox.com.
May 20, 00:56 PDT
May 20, 2020