All Systems Operational
Enterprise Operational
90 days ago
99.99 % uptime
Today
Enterprise Video Operational
90 days ago
99.99 % uptime
Today
Enterprise API Operational
90 days ago
100.0 % uptime
Today
Enterprise Broadcast Operational
90 days ago
100.0 % uptime
Today
Enterprise SIP Operational
90 days ago
100.0 % uptime
Today
Enterprise Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Enterprise Archiving Operational
90 days ago
99.99 % uptime
Today
Standard Operational
90 days ago
99.99 % uptime
Today
Standard Video Operational
90 days ago
99.99 % uptime
Today
Standard API Operational
90 days ago
100.0 % uptime
Today
Standard Broadcast Operational
90 days ago
100.0 % uptime
Today
Standard SIP Operational
90 days ago
100.0 % uptime
Today
Standard Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Standard Archiving Operational
90 days ago
99.99 % uptime
Today
Tools ? Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - This incident has been resolved. The impact was limited to some sessions with faulty recording upload configuration for AWS S3-compliant storage from the 6th Jan 2021 08:56 to 12th Jan 2021 23:11 UTC.
Please reach out to support@tokbox.com if you have any further questions.
Jan 13, 01:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results. If you have any questions, please reach out to support@tokbox.com.
Jan 12, 23:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 12, 21:47 UTC
Investigating - One of the servers managing email notifications has degraded performance processing notifications related to archive management. We are investigating the root cause. A fraction of customers with archive upload failures are affected.
Jan 12, 09:14 UTC
Jan 12, 2021
Jan 11, 2021
Resolved - This incident has been resolved. The impact was limited to sessions connected to this server on the 11th Jan 2021 at 6:25 UTC and new sessions were automatically assigned to other available servers. Please reach out to support@tokbox.com if you have any further questions.
Jan 11, 07:03 UTC
Monitoring - At 5:55 UTC, our monitoring has alerted us to a potential service issue with two servers in APAC region.
Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.

Issue has been resolved and our team is currently monitoring the incident.
Jan 11, 06:31 UTC
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021
Resolved - This incident has been resolved. The impact was limited to sessions connected to this server on the 6th Jan 2021 at 23:51 UTC and new sessions were automatically assigned to other available servers. Please reach out to support@tokbox.com if you have any further questions.
Jan 7, 01:51 UTC
Monitoring - This issue has been fixed. We will continue to monitor the situation. If you see an issue, please reach out to us at support@tokbox.com.
Jan 7, 01:24 UTC
Update - We are continuing to investigate the issue.

Please reach out to support@tokbox.com if you have any questions.
Jan 7, 01:10 UTC
Investigating - At 15:51 PST, our monitoring has alerted us to a potential service issue with video services.
Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.

We aim to provide an update on our investigation within 30 minutes.

Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents
Jan 7, 00:30 UTC
Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.