This issue is resolved. We applied a fix on our enterprise archive servers at Sep 19th 2019 16:45 PST.
We are currently working on a detailed post mortem of this incident, and we will communicate this update to our customers once it has been completed.
Please contact email@example.com
if you have any questions in the meantime.
Sep 19, 17:39 PDT
After further investigation, we have identified that this issue may re-occurr, leading to archiving sessions being interrupted intermittently . We are actively working to implement a solution and will update this announcement as soon as there is new information or it is resolved.
Sep 19, 10:20 PDT
We experienced an issue on one of our Enterprise archiving servers on Sept 19th 2019 between 13:32 PST and 14:31 PST. As a result, existing archiving sessions allocated to this server may have been interrupted.
Sep 19, 07:17 PDT