All Systems Operational
Enterprise Operational
90 days ago
100.0 % uptime
Today
Enterprise Video Operational
90 days ago
100.0 % uptime
Today
Enterprise API Operational
90 days ago
100.0 % uptime
Today
Enterprise Broadcast Operational
90 days ago
100.0 % uptime
Today
Enterprise SIP Operational
90 days ago
100.0 % uptime
Today
Enterprise Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Enterprise Archiving Operational
90 days ago
100.0 % uptime
Today
Standard Operational
90 days ago
100.0 % uptime
Today
Standard Video Operational
90 days ago
100.0 % uptime
Today
Standard API Operational
90 days ago
100.0 % uptime
Today
Standard Broadcast Operational
90 days ago
100.0 % uptime
Today
Standard SIP Operational
90 days ago
100.0 % uptime
Today
Standard Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Standard Archiving Operational
90 days ago
100.0 % uptime
Today
Tools ? Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 2, 2021

No incidents reported today.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - This incident is resolved. Please reach out to support@tokbox.com if you have any further questions.
Nov 24, 17:42 UTC
Monitoring - Our monitoring alerted us of a failure with the media server in the EU-West-1 region on the Enterprise environment at on 2021-11-11 19:06 UTC
As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation.

Please reach out to support@tokbox.com if you have any further questions.
Nov 11, 19:56 UTC
Resolved - After monitoring for several hours, this incident now has been resolved. Due to this incident, Inspector and Archive inspector tools were impacted from 2021-11-23, 09:00 UTC until 2021-11-23, 21:52 UTC. These tools are operating normally at this time.

Please reach out to support@tokbox.com if you have any questions.
Nov 24, 10:47 UTC
Monitoring - The fix is implemented and the fetching of data in Inspector and Archive Inspector tools are not delayed. We are currently monitoring the results.
Nov 24, 01:25 UTC
Update - A fix has been introduced and data is catching up in our logging pipeline. Customers will be able to view session logs on the Inspector and ArchiveInspector tools, but there may be some delays.

We will update this incident as we make progress in fully resolving the issue.

Please reach out to support@tokbox.com if you have any questions in the meantime.
Nov 23, 20:21 UTC
Identified - The issue has been identified and we are continuing to work on a fix for this issue. Please reach out to support@tokbox.com if you have any questions in the meantime.
Nov 23, 14:25 UTC
Investigating - We are experiencing an issue with our log processing infrastructure. As a result, inspector and archive inspector tools might take more time to show data for a session. Please reach out to support@tokbox.com if you have any questions in the meantime.
Nov 23, 12:04 UTC
Nov 23, 2021
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.