All Systems Operational
Enterprise Operational
90 days ago
99.96 % uptime
Today
Enterprise Video Operational
90 days ago
100.0 % uptime
Today
Enterprise API Operational
90 days ago
99.98 % uptime
Today
Enterprise Broadcast Operational
90 days ago
99.96 % uptime
Today
Enterprise SIP Operational
90 days ago
100.0 % uptime
Today
Enterprise Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Enterprise Archiving Operational
90 days ago
99.86 % uptime
Today
Standard Operational
90 days ago
99.96 % uptime
Today
Standard Video Operational
90 days ago
100.0 % uptime
Today
Standard API Operational
90 days ago
99.98 % uptime
Today
Standard Broadcast Operational
90 days ago
99.96 % uptime
Today
Standard SIP Operational
90 days ago
100.0 % uptime
Today
Standard Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Standard Archiving Operational
90 days ago
99.86 % uptime
Today
Tools ? Operational
90 days ago
99.96 % uptime
Today
Account Portal Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 21, 2019
Resolved - The Archiving Feature has been fully operational again since May 21st at 9:30am PST for Enterprise customers, and 11:10am PST for all other customers.

We are still assessing the whole impact that this incident had on archives at the time this incident was occurring. We will be able to provide more details on a Post Mortem which will be published in the next few days.

Please contact support@tokbox.com if you have any questions.
May 21, 15:52 PDT
Monitoring - Our engineering team has identified an issue which appears isolated to a few specific servers. As a result, the archiving service has been impacted.
The impacted servers are now back working as normal and starting an archive should work as expected. We are looking into recovering archives that failed to upload due to this.

We are currently monitoring the systems and we will publish a post-mortem as soon as possible.

Please contact support@tokbox.com if you have any questions.
May 21, 12:01 PDT
Update - Thank you for your continued patience while we progress our investigation on an issue related to our archive service. Engineers are diligently working to restore service for those affected and will provide an update as soon as possible.
May 21, 11:00 PDT
Update - We are currently investigating issues on starting archives in some regions.
May 21, 09:07 PDT
Update - Our Engineering team has confirmed that records generated during the previous incident (12:56 to 2:00am PDT) may not be immediately available to customers for download. Records generated outside of this time window are not impacted.
May 21, 07:46 PDT
Investigating - We are currently investigating an ongoing issue with our Archiving feature. Archives are not converted to stopped state and so users are unable to access Archiving information via the Inspector tool. Some archives are also not uploaded on Amazon S3 or Microsoft azure accounts. There appear to also be some issues in using Archiving API as well.

Further updates will be provided as we have more information.
May 21, 06:22 PDT
Resolved - Customers were having issues between 12:56 am to around 2:00 am PDT. The initial root cause analysis suggests a failure with a database. The post-mortem will be performed to ensure lessons are learned. We would like to apologize for any impact caused.
May 21, 02:26 PDT
Monitoring - All the APIs and Tools are working. We are closely monitoring the services.
May 21, 02:08 PDT
Update - We are continuing to investigate this issue.
May 21, 01:47 PDT
Investigating - We currently are investigating an issue with the connectivity to our servers.
May 21, 01:47 PDT
May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Resolved - The issue is resolved. Data is now available on Inspector tool.
Please contact support@tokbox.com if you have any questions.
May 17, 06:10 PDT
Investigating - We currently are investigating an issue with our logging infrastructure. Data on Inspector tool is not available from 00:38 UTC to around 9:45 UTC today, 17th of May. Data newer than 00:38 is also being processed and should be finished soon. More updates to follow soon.

Please contact support@tokbox.com if you have any questions.
May 17, 03:22 PDT
May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.