All Systems Operational
Uptime over the past 90 days. View historical uptime.
Enterprise Operational
90 days ago
100.0 % uptime
Today
Enterprise Video Operational
90 days ago
100.0 % uptime
Today
Enterprise API Operational
90 days ago
100.0 % uptime
Today
Enterprise Broadcast Operational
90 days ago
100.0 % uptime
Today
Enterprise SIP Operational
90 days ago
100.0 % uptime
Today
Enterprise Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Enterprise Archiving Operational
90 days ago
100.0 % uptime
Today
Standard Operational
90 days ago
100.0 % uptime
Today
Standard Video Operational
90 days ago
100.0 % uptime
Today
Standard API Operational
90 days ago
100.0 % uptime
Today
Standard Broadcast Operational
90 days ago
100.0 % uptime
Today
Standard SIP Operational
90 days ago
100.0 % uptime
Today
Standard Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Standard Archiving Operational
90 days ago
100.0 % uptime
Today
Tools ? Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 30, 2020
issue with enterprise server
Resolved - This incident has been resolved.
Please reach out to support@tokbox.com if you have any questions.
Oct 30, 12:24 UTC
Monitoring - We currently are monitoring the situation.
Oct 29, 14:18 UTC
Identified - We have taken the affected server out of rotation and that should have resolved the issue. We are monitoring the situation closely. We will update this status if anything changes or once it is fully resolved.
Oct 29, 14:09 UTC
Investigating - We are experiencing some issues in the Central Europe area location. The issue impacts only a limited fraction of enterprise customers for now.
We will update this announcement as soon as there is an update or the incident is resolved.
Please reach out to support@tokbox.com if you have any questions in the meantime.
Oct 29, 13:11 UTC
Oct 29, 2020
Oct 28, 2020

No incidents reported.

Oct 27, 2020
Issue with broadcast
Resolved - This incident has been resolved. Broadcast service in the US East Coast area is fully operational.
Please reach out to support@tokbox.com if you have any questions.
Oct 27, 18:13 UTC
Monitoring - We have experienced an operations issue that impacted our Broadcast service in the US East Coast area. As a result, some broadcast sessions in the area could have been impacted. At the moment, the issue is in the monitoring.
Oct 27, 16:53 UTC
Investigating - We have experienced issues impacting our Broadcast service in the US East Coast area. Some broadcast sessions in the area could have been impacted. New sessions should not have problems. We will update this announcement as soon as there is an update or the incident is resolved. Please reach out to support@tokbox.com if you have any questions in the meantime.
Oct 27, 15:01 UTC
Oct 26, 2020
Server issue in US-EAST-1 at 21:31 UTC
Resolved - We've identified a server that impacted some customer sessions. All traffic has been routed around this host. The issue is fixed. Please contact support@tokbox.com for any questions.
Oct 26, 01:27 UTC
Update - We are continuing to monitor for any further issues.
Oct 26, 01:01 UTC
Monitoring - We observed an issue with one of our servers in US-EAST-1 at 21:31 UTC. Our team has been identified and we are monitoring and will share an update shortly.
Oct 26, 00:59 UTC
Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Server Issue in Japan
Resolved - This incident has been resolved. Connectivity has been restored. No performance degradation is observed. Region is accepting traffic.
If you have any questions, please reach out to support@tokbox.com.
Oct 22, 05:08 UTC
Monitoring - One media server and one archive server in Asia North East Region have had connectivity issues. Those two servers are not longer taking traffic until connectivity is stable. Although no other servers have been affected on the region, traffic has been redirected to other regions until connectivity is stabilised.
Oct 22, 03:52 UTC
Investigating - We observed an issue with one of our servers in Japan at 8:10 PM PDT. Our team is investigating and we will share an update shortly.
Oct 22, 03:32 UTC
Oct 21, 2020
Archive server got rebooted
Resolved - This incident has been resolved.
If you have any questions, please reach support@tokbox.com
Oct 21, 15:44 UTC
Investigating - We detected at Oct 21 10h45 UTC a reboot in one archive server. Archives being recorded at that point may have got impacted. We are currently investigating the root cause. No further impact is expected after that point in time.
Oct 21, 15:36 UTC
A media server in North America region got Rebooted
Resolved - This incident has been resolved.
If you have any questions, please reach support@tokbox.com
Oct 21, 13:43 UTC
Monitoring - We detected at Oct 21 03:48 UTC a reboot in one media server in North America region.
All sessions connected to that server were dropped. Other sessions were not affected. Affected sessions could reconnect to a different server.
Server is restored and taking traffic.
Oct 21, 04:35 UTC
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020
Elevated API Errors
Resolved - This incident has been resolved.
If you have any questions, please reach support@tokbox.com
Oct 18, 05:59 UTC
Monitoring - We observed an increase in subscription failures as well as a service degradation for the archive callbacks. We have remediated the issue and are continuing to monitor.
Oct 16, 23:55 UTC
Oct 17, 2020

No incidents reported.

Oct 16, 2020
Video API Maintenance Window
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 02:01 UTC
Scheduled - The purpose of this window is to perform below activities:

Update the API services that receive API calls from the client SDKs and server SDKs and REST interface. There is no expected impact on the API requests.

This change is not expected to have any impact on production service.

If you have any questions or concerns regarding this maintenance event, please contact support@tokbox.com.
Oct 9, 23:11 UTC
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