All Systems Operational
Enterprise Operational
90 days ago
99.99 % uptime
Today
Enterprise Video Operational
90 days ago
100.0 % uptime
Today
Enterprise API Operational
90 days ago
100.0 % uptime
Today
Enterprise Broadcast Operational
90 days ago
100.0 % uptime
Today
Enterprise SIP Operational
90 days ago
100.0 % uptime
Today
Enterprise Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Enterprise Archiving Operational
90 days ago
99.95 % uptime
Today
Standard Operational
90 days ago
99.99 % uptime
Today
Standard Video Operational
90 days ago
100.0 % uptime
Today
Standard API Operational
90 days ago
100.0 % uptime
Today
Standard Broadcast Operational
90 days ago
100.0 % uptime
Today
Standard SIP Operational
90 days ago
100.0 % uptime
Today
Standard Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Standard Archiving Operational
90 days ago
99.95 % uptime
Today
Tools ? Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
94.33 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019
Resolved - This incident is now resolved.
Sep 20, 01:00 PDT
Identified - Our connection to/from China continues to operate however in some cases we are NOT using the China Proxy service and connection times may vary.

We will update this status page as soon as the incident is fully resolved.
Aug 5, 09:46 PDT
Sep 19, 2019
Resolved - This issue is resolved. We applied a fix on our enterprise archive servers at Sep 19th 2019 16:45 PST.
We are currently working on a detailed post mortem of this incident, and we will communicate this update to our customers once it has been completed.
Please contact support@nexmo.com if you have any questions in the meantime.
Sep 19, 17:39 PDT
Identified - After further investigation, we have identified that this issue may re-occurr, leading to archiving sessions being interrupted intermittently . We are actively working to implement a solution and will update this announcement as soon as there is new information or it is resolved.
Sep 19, 10:20 PDT
Monitoring - We experienced an issue on one of our Enterprise archiving servers on Sept 19th 2019 between 13:32 PST and 14:31 PST. As a result, existing archiving sessions allocated to this server may have been interrupted.
Sep 19, 07:17 PDT
Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019
Postmortem - Read details
Sep 11, 16:05 PDT
Resolved - On Sept 10th, 2019, while adding capacity to the enterprise environment, 3 of the new Video Servers experienced a network configuration issue. New sessions allocated to these servers would have experienced connection issues resulting in timeouts.

This incident started at 13:40 PST and was resolved by 14:50 PST.

We are currently working on a detailed post mortem of this incident, and we will communicate this update to our customers once it has been completed.

Please contact support@nexmo.com if you have any questions in the meantime.
Sep 10, 16:33 PDT
Monitoring - On Sept 10th, 2019, we experienced an issue with our Enterprise servers. Existing sessions may have been interrupted. We will share more information as it becomes available. Please contact our Support team if you have any further questions.
Sep 10, 15:21 PDT
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.