TokBox Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Enterprise Operational

90 days ago

99.99 % uptime

Today

Enterprise Video Operational

90 days ago

100.0 % uptime

Today

Enterprise API Operational

90 days ago

100.0 % uptime

Today

Enterprise Broadcast Operational

90 days ago

100.0 % uptime

Today

Enterprise SIP Operational

90 days ago

100.0 % uptime

Today

Enterprise Session Monitoring Operational

90 days ago

100.0 % uptime

Today

Enterprise Archiving Operational

90 days ago

99.95 % uptime

Today

Standard Operational

90 days ago

99.99 % uptime

Today

Standard Video Operational

90 days ago

100.0 % uptime

Today

Standard API Operational

90 days ago

100.0 % uptime

Today

Standard Broadcast Operational

90 days ago

100.0 % uptime

Today

Standard SIP Operational

90 days ago

100.0 % uptime

Today

Standard Session Monitoring Operational

90 days ago

100.0 % uptime

Today

Standard Archiving Operational

90 days ago

99.95 % uptime

Today

Tools Operational

90 days ago

100.0 % uptime

Today

Account Portal Operational

90 days ago

100.0 % uptime

Today

China Relay Operational

90 days ago

94.33 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

China Relay Issues

Resolved - This incident is now resolved.
Sep 20, 01:00 PDT

Identified - Our connection to/from China continues to operate however in some cases we are NOT using the China Proxy service and connection times may vary.

We will update this status page as soon as the incident is fully resolved.
Aug 5, 09:46 PDT

Sep 19, 2019

Enterprise Archive Server Issue

Resolved - This issue is resolved. We applied a fix on our enterprise archive servers at Sep 19th 2019 16:45 PST.
We are currently working on a detailed post mortem of this incident, and we will communicate this update to our customers once it has been completed.
Please contact support@nexmo.com if you have any questions in the meantime.
Sep 19, 17:39 PDT

Identified - After further investigation, we have identified that this issue may re-occurr, leading to archiving sessions being interrupted intermittently . We are actively working to implement a solution and will update this announcement as soon as there is new information or it is resolved.
Sep 19, 10:20 PDT

Monitoring - We experienced an issue on one of our Enterprise archiving servers on Sept 19th 2019 between 13:32 PST and 14:31 PST. As a result, existing archiving sessions allocated to this server may have been interrupted.
Sep 19, 07:17 PDT

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

Enterprise Server Issue

Postmortem - Read details
Sep 11, 16:05 PDT

Resolved - On Sept 10th, 2019, while adding capacity to the enterprise environment, 3 of the new Video Servers experienced a network configuration issue. New sessions allocated to these servers would have experienced connection issues resulting in timeouts.

This incident started at 13:40 PST and was resolved by 14:50 PST.

We are currently working on a detailed post mortem of this incident, and we will communicate this update to our customers once it has been completed.

Please contact support@nexmo.com if you have any questions in the meantime.
Sep 10, 16:33 PDT

Monitoring - On Sept 10th, 2019, we experienced an issue with our Enterprise servers. Existing sessions may have been interrupted. We will share more information as it becomes available. Please contact our Support team if you have any further questions.
Sep 10, 15:21 PDT

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

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