Update - According to our investigations this issue is isolated to emails sent from support@nexmo.com and support@tokbox.com. This means that updates to any support requests may be going to your spam folders.

From what we have observed it is only Google Mail servers that are flagging the emails as spam, and it is a low percentage of emails.

If you are impacted by this issue and need assistance please reach out to support@tokbox.com and include a copy of the email headers of an impacted email. Remember to check your spam folder for our response.
Apr 2, 12:49 UTC
Update - We are continuing to investigate the cause and impact of this issue.
Apr 2, 08:05 UTC
Update - We continue to investigate this issue. Not all emails are impacted.
Apr 1, 21:28 UTC
Investigating - We have been alerted that some emails being sent from support@tokbox.com are being flagged as spam and therefore not successfully arriving to our customers' inboxes. We are investigating this issue at the moment.

We aim to provide an update on our investigation within 30 minutes.

Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.
Apr 1, 17:47 UTC
Enterprise Operational
90 days ago
99.98 % uptime
Today
Enterprise Video Operational
90 days ago
99.94 % uptime
Today
Enterprise API Operational
90 days ago
99.99 % uptime
Today
Enterprise Broadcast Operational
90 days ago
100.0 % uptime
Today
Enterprise SIP Operational
90 days ago
99.99 % uptime
Today
Enterprise Session Monitoring Operational
90 days ago
99.98 % uptime
Today
Enterprise Archiving Operational
90 days ago
100.0 % uptime
Today
Standard Operational
90 days ago
99.99 % uptime
Today
Standard Video Operational
90 days ago
100.0 % uptime
Today
Standard API Operational
90 days ago
99.99 % uptime
Today
Standard Broadcast Operational
90 days ago
100.0 % uptime
Today
Standard SIP Operational
90 days ago
100.0 % uptime
Today
Standard Session Monitoring Operational
90 days ago
99.99 % uptime
Today
Standard Archiving Operational
90 days ago
100.0 % uptime
Today
Tools ? Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 18, 2021

No incidents reported today.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Resolved - This incident has been resolved.

Please reach out to support@tokbox.com if you have any further questions.
Apr 16, 15:57 UTC
Monitoring - We identified an issue on the data flow to the Archive Inspector tool. We are investigating this issue at the moment. Archives being recorded in the last hours in APAC region may not appear reflected on the Archive Inspector tool. That should have not affected the normal operation of the recording service.
We aim to provide an update on our investigation within 30 minutes.
Please reach out to support@tokbox.com if you have any further questions.
Apr 16, 14:23 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 UTC
Scheduled - The purpose of this window is to perform below activities:
- Update the API services that receive API calls from the client SDKs and server SDKs and REST interface.

There is no expected service impact on the API requests.

If you have any questions or concerns regarding this maintenance event, please contact support@tokbox.com.
Apr 9, 22:07 UTC
Apr 15, 2021
Resolved - As a result of this incident, the services were impacted between 10 am and 7:30 pm UTC.
Apr 15, 21:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 19:55 UTC
Update - We identified several systems that were incorrectly processing callback events. We have removed those servers from service and continue to monitor for issues
Apr 15, 19:50 UTC
Update - We are continuing to investigate this issue.
Apr 15, 19:43 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.

If there is a customer impact, it is likely to be affecting the following services:
API

We aim to provide an update on our investigation within 30 minutes.

Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.
Apr 15, 19:31 UTC
Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - This incident has been resolved.

Please reach out to support@tokbox.com if you have any further questions.
Apr 9, 20:25 UTC
Monitoring - Our monitoring has alerted us to an issue with our Inspector and Insights API tools. The issue started at 15:45 UTC. We have applied a fix to the issue and we are monitoring the problem.

Please reach out to support@tokbox.com if you have any further questions.
Apr 9, 19:14 UTC
Resolved - This incident has been resolved.
If you have any questions, please reach out to us at support@tokbox.com.
Apr 9, 19:49 UTC
Monitoring - Our monitoring alerted us of an issue with the archiving server in Bombay on the Standard environment. Some customers archives would have been impacted from this single server at the time of the issue. The machine is restarted and there is no customer impact now. Please reach out to support@tokbox.com if you have any further questions
Apr 9, 09:18 UTC
Resolved - This incident has been resolved.
If you have any questions, please reach out to us at support@tokbox.com.
Apr 9, 19:49 UTC
Monitoring - Our monitoring alerted us of an issue with another archiving server in Bombay on the Standard environment. Some customers archives would have been impacted from this single server at the time of the issue. The machine is restarted and there is no customer impact now. Please reach out to support@tokbox.com if you have any further questions.
Apr 9, 13:23 UTC
Apr 8, 2021
Resolved - During standard system maintenance between 3:09 AM UTC on the 8th April 2021 and 4:00 AM UTC on the 8th April 2021, our monitoring alerted us to an issue with the session archiving process for both Standard and Enterprise environments. A small number of customer executing archive actions during this window would have been impacted. The issue has been resolved, and there is no customer impact now. Please reach out to support@tokbox.com if you have any further questions.
Apr 8, 18:35 UTC
Resolved - Our monitoring alerted us to an issue with an archive server on the Standard environment in Singapore. Some customers archives would have been impacted from this single server at the time of the issue. The machine is restarted and there is no customer impact now. Please reach out to support@tokbox.com if you have any further questions.
Apr 8, 15:20 UTC
Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 02:01 UTC
Scheduled - The purpose of this window is to perform the following activity:
- Enforce TLS1.2 and stronger Cipher Suites for Session Monitoring. 

There is no expected service impact during this maintenance window.

If you have any questions or concerns regarding this maintenance event or you face any issues during this period, please contact support@tokbox.com.
Apr 2, 17:20 UTC
Apr 6, 2021

No incidents reported.

Apr 5, 2021
Resolved - The incident was resolved at 2021-04-05 16:29 EDT when the server was taken out of rotation.
The underlying issue has been identified, fixed, and no further customer impact is anticipated.

If you have any questions, please reach out to us at support@tokbox.com
Apr 5, 23:16 UTC
Monitoring - At 16:28 EDT, our monitoring has alerted us to a potential service issue with video services.
Although it is not yet certain whether there is any customer impact, customers with sessions running on the impacted service may have been impacted.

The incident was resolved at 16:29 EDT when the server was taken out of rotation and we are currently monitoring the situation.

Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents
Apr 5, 21:10 UTC
Resolved - This incident has been resolved.
If you have any questions, please reach out to us at support@tokbox.com.
Apr 5, 16:27 UTC
Monitoring - We were notified of an enterprise server failure in the SIN datacenters at 11:16 UTC on April 5th. As a result, the connections to this server were disconnected. The server was taken out of production at 11:23 UTC.
There is no ongoing customer impact, and we are monitoring the situation.
If you have any further questions, please reach out to us at support@tokbox.com.
Apr 5, 11:53 UTC
Apr 4, 2021

No incidents reported.