All Systems Operational
Enterprise Operational
90 days ago
100.0 % uptime
Today
Enterprise Video   Operational
90 days ago
100.0 % uptime
Today
Enterprise API   Operational
90 days ago
100.0 % uptime
Today
Enterprise Broadcast   Operational
90 days ago
100.0 % uptime
Today
Enterprise SIP   Operational
90 days ago
100.0 % uptime
Today
Enterprise Session Monitoring   Operational
90 days ago
100.0 % uptime
Today
Enterprise Archiving   Operational
90 days ago
100.0 % uptime
Today
Standard Operational
90 days ago
100.0 % uptime
Today
Standard Video   Operational
90 days ago
100.0 % uptime
Today
Standard API   Operational
90 days ago
100.0 % uptime
Today
Standard Broadcast   Operational
90 days ago
100.0 % uptime
Today
Standard SIP   Operational
90 days ago
100.0 % uptime
Today
Standard Session Monitoring   Operational
90 days ago
100.0 % uptime
Today
Standard Archiving   Operational
90 days ago
100.0 % uptime
Today
Tools   ? Operational
90 days ago
99.69 % uptime
Today
Account Portal   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Critical Network Upgrade - 1st Event Jan 29, 22:00 - Jan 30, 06:00 PST
One of our US managed hosting providers will be performing critical network upgrades. Several phases of work will be performed under three consecutive maintenance windows. Within each of the maintenance windows, clients may experience several interruptions in service expected to last less than 60 seconds.

As a result of this, you may experience minor disruption to the following services:

Tokbox APIs
Santa Clara (SJC) based Media servers
Tokbox Website

1st Event
START DATE/TIME: 1/29/2019 10:00 PM PST
END DATE/TIME: 1/30/2019 06:00 AM PST
Posted on Jan 16, 19:41 PST
Critical Network Upgrade - 2nd Event Jan 30, 22:00 - Jan 31, 06:00 PST
One of our US managed hosting providers will be performing critical network upgrades. Several phases of work will be performed under three consecutive maintenance windows. Within each of the maintenance windows, clients may experience several interruptions in service expected to last less than 60 seconds.

As a result of this, you may experience minor disruption to the following services:

Tokbox APIs
Santa Clara (SJC) based Media servers
Tokbox Website

2nd Event
START DATE/TIME: 1/30/2019 10:00 PM PST
END DATE/TIME: 1/31/2019 06:00 AM PST
Posted on Jan 16, 19:46 PST
Critical Network Upgrade - 3rd Event Jan 31, 22:00 - Feb 1, 02:00 PST
One of our US managed hosting providers will be performing critical network upgrades. Several phases of work will be performed under three consecutive maintenance windows. Within each of the maintenance windows, clients may experience several interruptions in service expected to last less than 60 seconds.

As a result of this, you may experience minor disruption to the following services:

Tokbox APIs
Santa Clara (SJC) based Media servers
Tokbox Website

3rd Event
START DATE/TIME: 1/31/2019 10:00 PM PST
END DATE/TIME: 2/1/2019 02:00 AM PST

Please contact Support@tokbox.com if you have any questions.
Posted on Jan 16, 19:49 PST
Past Incidents
Jan 18, 2019

No incidents reported today.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - Logs for sessions held between January 9th 8AM and January 10th 9AM PDT are fully recovered.
The recovery is completed by Jan 11 2:30 AM PDT.
Jan 11, 09:44 PST
Update - Data for the sessions held before January 9th at 8 am PDT and after January 10th at 9AM PDT is now available in Inspector.

We are still working to restore the data for sessions held between January 9th 8AM and January 10th 9AM PDT.

We will post an update as soon as the service is fully restored and all data is available.
Jan 10, 09:26 PST
Identified - We are currently experiencing an outage with our logging infrastructure.
Logs of sessions held today after 8 AM Pacific time will not be loaded on Inspector.
We will update this announcement as soon as there is more information and/or the issue is resolved.
Jan 9, 13:04 PST
Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.