All Systems Operational
Enterprise Operational
90 days ago
98.85 % uptime
Today
Enterprise Video Operational
90 days ago
99.97 % uptime
Today
Enterprise API Operational
90 days ago
93.44 % uptime
Today
Enterprise Broadcast Operational
90 days ago
99.93 % uptime
Today
Enterprise SIP Operational
90 days ago
99.97 % uptime
Today
Enterprise Session Monitoring Operational
90 days ago
99.97 % uptime
Today
Enterprise Archiving Operational
90 days ago
99.84 % uptime
Today
Standard Operational
90 days ago
98.85 % uptime
Today
Standard Video Operational
90 days ago
99.97 % uptime
Today
Standard API Operational
90 days ago
93.44 % uptime
Today
Standard Broadcast Operational
90 days ago
99.93 % uptime
Today
Standard SIP Operational
90 days ago
99.97 % uptime
Today
Standard Session Monitoring Operational
90 days ago
99.97 % uptime
Today
Standard Archiving Operational
90 days ago
99.84 % uptime
Today
Tools ? Operational
90 days ago
99.91 % uptime
Today
Account Portal Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - The temporary workaround implemented on Thursday 20th of June to mitigate the current connectivity issue is in place and applications are expected to connect, publish and subscribe to sessions. Applications within China mainland may experience connection latency.

We are still working on a permanent solution for our China Relay service and will continue to update impacted customers via email.
Jul 11, 17:42 PDT
Update - The temporary workaround implemented on Thursday 20th of June to mitigate the current connectivity issue is in place and applications are expected to connect, publish and subscribe to sessions. Applications within China mainland may experience connection latency. We are still working on a permanent solution for our China Relay service.

This incident only impacts the China Relay service. All other services (Enterprise and Standard) are currently fully functioning.
Jul 9, 10:09 PDT
Update - The temporary workaround implemented on Thursday 20th of June to mitigate the current connectivity issue is in place and applications are expected to connect, publish and subscribe to sessions. Applications within China mainland may experience connection latency.

We are still working on a permanent solution.
Jun 28, 13:48 PDT
Update - The temporary workaround implemented on Thursday 20th of June to mitigate the current connectivity issue is in place and applications are expected to connect, publish and subscribe to sessions. Applications within China mainland may experience connection latency.

We are continuing to work on a permanent solution.
Jun 21, 09:41 PDT
Identified - We are Implementing a temporary workaround for the impacted API keys that will mitigate the current connectivity issues, and allow web applications using the OpenTok JS SDK to connect, publish and subscribe to the session.
Jun 20, 00:48 PDT
Investigating - We are investigating an increase in connectivity errors on the JS traffic from China mainland to outside China.
This is not affecting iOS or Android SDK traffic.
Jun 19, 21:04 PDT
Jul 10, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.