All Systems Operational
Uptime over the past 90 days. View historical uptime.
Enterprise Operational
90 days ago
99.99 % uptime
Today
Enterprise Video Operational
90 days ago
99.99 % uptime
Today
Enterprise API Operational
90 days ago
100.0 % uptime
Today
Enterprise Broadcast Operational
90 days ago
100.0 % uptime
Today
Enterprise SIP Operational
90 days ago
100.0 % uptime
Today
Enterprise Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Enterprise Archiving Operational
90 days ago
99.99 % uptime
Today
Standard Operational
90 days ago
99.99 % uptime
Today
Standard Video Operational
90 days ago
99.99 % uptime
Today
Standard API Operational
90 days ago
100.0 % uptime
Today
Standard Broadcast Operational
90 days ago
100.0 % uptime
Today
Standard SIP Operational
90 days ago
100.0 % uptime
Today
Standard Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Standard Archiving Operational
90 days ago
99.99 % uptime
Today
Tools ? Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 27, 2020

No incidents reported today.

Nov 26, 2020
Inspector Tool issue
Resolved - This incident has been resolved. Please reach out to support@tokbox.com if you have any questions.
Nov 26, 02:17 UTC
Monitoring - A fix has been implemented and we are currently monitoring the results. Please reach out to support@tokbox.com if you have questions.
Nov 26, 00:12 UTC
Investigating - We are currently experiencing issues with the Inspector tool.
Nov 26, 00:10 UTC
Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Video API maintenance window
Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:00 UTC
Scheduled - The purpose of this window is to perform below activities:

Update the API services that receive HTTP requests from the client SDKs, server SDKs and REST interface.

There is no expected impact to customers on the API requests.

If you have any questions or concerns regarding this maintenance event, please contact support@tokbox.com.
Nov 16, 17:34 UTC
Network issue in South America region
Resolved - Network connectivity issues have been resolved. All services are running normally.
Please reach out to support@tokbox.com if you have any questions.
Nov 20, 05:08 UTC
Monitoring - We have removed customer traffic from the affected services and are seeing customer traffic process normally. We are monitoring the situation closely. We will post an update as soon as the issue fully resolved.
Nov 20, 02:45 UTC
Identified - We have identified the issue and our engineering team has taken steps to remediate the impact on customer traffic. We will update this announcement as soon as there is an update or the incident is resolved. Please reach out to support@tokbox.com if you have any questions in the meantime.
Nov 20, 02:15 UTC
Update - We are continuing to investigate this issue.
Nov 20, 01:41 UTC
Investigating - We are currently experiencing some network issues in South America East-1 region. Engineering teams are currently investigating the issue.
We aim to provide an update on our investigation within 30 minutes. If you have any questions please reach out to us at support@tokbox.com
Nov 20, 01:41 UTC
Nov 19, 2020

No incidents reported.

Nov 18, 2020
Potential Issue with our Video Broadcast Platform
Resolved - This incident has been resolved. Please reach out to support@tokbox.com if you have any questions.
Nov 18, 16:29 UTC
Monitoring - We continue to monitor any further issues. So far we have not observed any impact on customer sessions.
Nov 18, 15:31 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our Broadcast platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.

If there is a customer impact, it is likely to be affecting the Broadcast service in Europe.

We aim to provide an update on our investigation within 30 minutes.

Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.
Nov 18, 14:50 UTC
Nov 17, 2020
Issue with media server in Dublin
Resolved - This incident has been resolved. The impact was limited to sessions connected to this server on November 14th at 18:12 UTC and new sessions were automatically assigned to other available servers. Please reach out to support@tokbox.com if you have any further questions.
Nov 17, 00:19 UTC
Update - We are continuing to monitor for any further issues.
Nov 14, 20:49 UTC
Update - We are continuing to monitor for any further issues.
Nov 14, 19:31 UTC
Monitoring - We have identified an issue with a media server in Dublin. Sessions connected to that server at 18:12 UTC were disconnected. New sessions were automatically assigned to other available servers. The fix has been implemented and we are currently monitoring the situation.
Nov 14, 19:16 UTC
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020
Nov 13, 2020
Video API maintenance window
Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:00 UTC
Scheduled - The purpose of this window is to perform the below activities:

Update the API services that receive API calls from the client SDKs, server SDKs and REST interface. There is no expected impact on the API requests.

If you have any questions or concerns regarding this maintenance event, please contact support@tokbox.com.
Nov 9, 02:56 UTC
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