All Systems Operational
Enterprise Operational
90 days ago
100.0 % uptime
Today
Enterprise Video Operational
90 days ago
100.0 % uptime
Today
Enterprise API Operational
90 days ago
100.0 % uptime
Today
Enterprise Broadcast Operational
90 days ago
100.0 % uptime
Today
Enterprise SIP Operational
90 days ago
100.0 % uptime
Today
Enterprise Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Enterprise Archiving Operational
90 days ago
100.0 % uptime
Today
Standard Operational
90 days ago
100.0 % uptime
Today
Standard Video Operational
90 days ago
100.0 % uptime
Today
Standard API Operational
90 days ago
100.0 % uptime
Today
Standard Broadcast Operational
90 days ago
100.0 % uptime
Today
Standard SIP Operational
90 days ago
100.0 % uptime
Today
Standard Session Monitoring Operational
90 days ago
100.0 % uptime
Today
Standard Archiving Operational
90 days ago
100.0 % uptime
Today
Tools ? Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 14, 2021

No incidents reported today.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Completed - The scheduled maintenance has been completed.
May 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:00 UTC
Scheduled - The purpose of this window is to perform below activities:

* Update the API services that receive API calls from the client SDKs and server SDKs and REST interface.

There is no expected service impact on the API requests.

If you have any questions or concerns regarding this maintenance event, please contact support@tokbox.com.
May 3, 16:08 UTC
Resolved - This incident has been resolved. As a result of this incident, the services were impacted at 21:51 UTC on May 6th.

Please reach out to support@tokbox.com if you have any further questions.
May 7, 00:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 22:59 UTC
Investigating - Our monitoring alerted us of a failure with the media server in the US East region on the Standard environment at 21:51 UTC on May 6th.
As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation.

Please reach out to support@tokbox.com if you have any further questions.
May 6, 22:09 UTC
May 6, 2021
Resolved - This incident has been resolved. As a result of this incident, the services were impacted at 19:43 UTC on May 6th.
Please reach out to support@tokbox.com if you have any further questions.
May 6, 21:35 UTC
Monitoring - Our monitoring alerted us of a failure with the media server in the US East region on the Standard environment at 19:43 UTC on May 6th.
As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation.

Please reach out to support@tokbox.com if you have any further questions.
May 6, 20:05 UTC
Resolved - This incident is resolved. Please reach out to support@tokbox.com if you have any further questions.
May 6, 18:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 17:19 UTC
Investigating - Our monitoring alerted us of a failure with the media server in the Portland region on the Standard environment at 4:46 PM UTC on May 5th.

As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation.

Please reach out to support@tokbox.com if you have any further questions.
May 5, 17:13 UTC
Resolved - This incident has been resolved. As a result of this incident, the services were impacted at 16:30 UTC on May 6th.

Please reach out to support@tokbox.com if you have any further questions.
May 6, 18:09 UTC
Monitoring - Our monitoring alerted us of a failure with the media server in the US East region on the Standard environment at 16:30 UTC on May 6th.

As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation.

Please reach out to support@tokbox.com if you have any further questions.
May 6, 16:55 UTC
Resolved - Google has now resolved this issue. Email sent from support@tokbox.com is no longer being incorrectly flagged as spam by their platform.
May 6, 09:22 UTC
Update - According to our investigations this issue is isolated to emails sent from support@nexmo.com and support@tokbox.com. This means that updates to any support requests may be going to your spam folders.

From what we have observed it is only Google Mail servers that are flagging the emails as spam, and it is a low percentage of emails.

If you are impacted by this issue and need assistance please reach out to support@tokbox.com and include a copy of the email headers of an impacted email. Remember to check your spam folder for our response.
Apr 2, 12:49 UTC
Update - We are continuing to investigate the cause and impact of this issue.
Apr 2, 08:05 UTC
Update - We continue to investigate this issue. Not all emails are impacted.
Apr 1, 21:28 UTC
Investigating - We have been alerted that some emails being sent from support@tokbox.com are being flagged as spam and therefore not successfully arriving to our customers' inboxes. We are investigating this issue at the moment.

We aim to provide an update on our investigation within 30 minutes.

Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.
Apr 1, 17:47 UTC
May 5, 2021
May 4, 2021
Resolved - This incident has been resolved.

As a result of this incident, the services were impacted in Washington, D.C. region at 20:02 UTC on May 5th. Please reach out to support@tokbox.com if you have any further questions.
May 4, 22:32 UTC
Monitoring - Our monitoring alerted us of a failure with the media server in the Washington, D.C. region on the Standard environment at 20:02 UTC on May 5th.

As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation.

Please reach out to support@tokbox.com if you have any further questions.
May 4, 21:08 UTC
Completed - The scheduled maintenance has been completed.
May 4, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 02:00 UTC
Scheduled - The purpose of this window is to perform the following activity:
- Upgrading Session Monitoring Stack

During this maintenance, customers may experience issues in receiving callbacks.

If you have any questions or concerns regarding this maintenance event or you face any issues during this period, please contact support@tokbox.com
Apr 19, 17:29 UTC
May 3, 2021
Resolved - Our monitoring alerted us of a failure with the media server in Sao Paulo region on the Standard environment between 12:05 AM UTC on May 3nd and 12:10 AM UTC on May 3rd.
As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation.
Please reach out to support@tokbox.com if you have any further questions.
May 3, 00:46 UTC
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Resolved - This incident has been resolved.
Apr 30, 16:28 UTC
Monitoring - Our monitoring alerted us of a failure with the media server in US-WEST-2 region on the Standard environment at 14:06 UTC on April 30th.
As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation.
Please reach out to support@tokbox.com if you have any further questions.
Apr 30, 13:53 UTC