This incident has been resolved. The impact was limited to sessions connected to this server on the 6th Jan 2021 at 23:51 UTC and new sessions were automatically assigned to other available servers. Please reach out to firstname.lastname@example.org
if you have any further questions.
Jan 7, 01:51 UTC
At 15:51 PST, our monitoring has alerted us to a potential service issue with video services.
Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.
We aim to provide an update on our investigation within 30 minutes.
Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071
-for an explanation of the Vonage API group's approach to publishing information about incidents
Jan 7, 00:30 UTC